Customer Support

Customer service and support forms the very foundation for our business. The main distinction between system solutions is the people that will stand behind them after the sale. International Equipment Co support team has extensive experience and holds many industry certifications. We have a dedicated staff of support personnel providing the personal attention you need when you need it most. As we are a service company first and foremost, this is the only way that we know of to assure customers the best service experience possible.

Training

Proper training is essential to the successful use of any system. Attending one of our training classes is the best way to learn the functionality of the system purchased and maximize your return on investment. We offer training classes for each product at our corporate office in Chattanooga, TN.

Contact International Equipment's sales department for pricing on training for your specific product.

(423) 267-6611, 8:00 a.m. to 5:00 p.m. ET, Monday - Friday

Per Call Support

You don't have an active Annual Support Agreement and need a helping hand. Test-drive our capability and expertise by requesting per call support for your hardware or software needs at any time. Certified support technicians are available to answer your questions and can resolve most calls within 30 minutes. Per call support is billed at our standard hourly rate and a Visa or MasterCard card is required for payment.

Annual Support Agreements

Annual Support Agreements give you the ultimate in convenience, productivity and peace of mind. With the Annual Support Agreement, you don't have to keep track of minutes and you can contact us whenever you have a question. Some benefits of an annual agreement are:

• Priority access to highly trained Technical Support Specialists.
• Remote support for your site via dial-up modem or the Internet.
• Discounted rates for software enhancements and add-ons.
• Case logs and call tracking of each support request
• Priority response for on-site support should it become necessary.
• One re-training session per year for new hires or just a refresher

We recommend purchasing an Annual Support Agreement within the first 30 days of your initial purchase to ensure uninterrupted support for your products.

Support Hours: 8:00 a.m. to 5:00 p.m. ET, Monday - Friday

Contact International Equipment's sales department for Annual Support Agreement pricing on your specific product.

(423) 267-6611, 8:00 a.m. to 5:00 p.m. ET, Monday - Friday